1️⃣Client Coordination & Journey Ownership

• Act as the SPOC for each customer from onboarding till AMC handover
• Provide updates on project progress, documentation status, approvals, and execution milestones
• Answer customer queries related to layout, approvals, net metering, invoicing, or warranties by coordinating internally with the respective teams
• Escalate client dissatisfaction, delays, or repeated issues to the Head of Projects

2️⃣ System Monitoring & Performance Escalation

• Monitor plant generation using dashboards (Solarman, Sungrow, Enphase, etc.)
• Detect and flag generation drops, faults, or inverter shutdowns
• Coordinate with Projects or Contractors for resolution and site intervention
• Keep clients informed about restoration timelines or fixes

3️⃣ AMC & Preventive Maintenance

• Maintain AMC service calendar and ensure cleaning/service schedules are met
• Coordinate with on-site O&M staff and confirm visit completion
• Maintain AMC service records and submit reports to clients when needed

4️⃣ Complaint Handling & Closure

• Receive complaints via calls, WhatsApp, or mail
• Categorize and log issues: inverter faults, grid shutdowns, structure issues, etc.
• Assign to the relevant internal team for action
• Follow up and ensure closure within committed timeline, keeping client informed

5️⃣ Documentation & Handover Support

• Ensure that net metering, CEIG approvals, commissioning certificates, and AMC terms are properly explained and documented
• Maintain updated client folders (digital + physical if needed)
• Share handover kits and basic O&M guidance with clients post-commissioning

6️⃣ Feedback & Retention

• Conduct follow-up calls with clients post-handover and post-service
• Collect feedback and improve resolution processes based on recurring issues
• Share tips and updates (cleaning schedule, seasonal advice) with clients periodically.